Hi Brandy,We are TEWAH-The ManagementPlease provide detail information regarding your shopping experience to help us improve.
We also had a bad experience with Tewah. We went to Tewah, Tesco Shah Alam to buy curtains, railings and rods. We need to connect the rods and they gave us the wrong connector! Then they forgot to give us the clips for the railings. Then the curtains were short of the rings for the rods. We had to bring back the curtains and they charged us for the rings even though they wrongly calculated the rings needed. The final straw was when we installed the curtains and they were too short. We measured the windows ourselves and told them that is the size of the window and they told us to installed the rod 6inches and the railings 3inches from the windows and doors. The curtains were exactly 5 1/2 inches short! We brought back the curtains and were told they will fix it. But then they called us to tell us they need to charge us. My wife just flip and told them just give back our curtains and we will fix it somewhere else. Tewah people are THE WORST!!!
Hi, Nor , I am sorry to hear about your bad experience in Tewah, on behalf of Tewah, we would like to apologize for all the inconvenience cause by us, we are taking this matter very seriously, please provide us with more information so that we can investigate in depth. We would need your receipt or PO number for our tracking. Kindly contact me at email@example.com , thank you
What's the point Mr Jerry? It's all water under the bridge now. I might try to find the receipt if I can be bothered for your so called improvement after your investigation because I don't think I will step into your stores anymore. What we have done and will do is spread the word around of the treatment that we received. FYI, the curtains were for our new home and with lots of people visiting and the house warming parties, kenduri's etc that we held for our friends, colleagues and relatives your stores are getting the well deserved BAD REPUTATIONS when we give them the tour of the house. Thank you.
Hi, Miss Nor, behalf of tewah we would like to apologize once again for what happens on you, we are trying to improve our service quality to meet all the customer's need, we will take serious action against the irresponsible sales person that causes all the inconvenience to you. For that we really hope that you can give us more information so that we can go in depth on this problem. Etc.. Male/Female, Age group , Order date, or your contact details.Thank You
Tewah Taman Permata senior citizen staff is not friendly at all. They treat us like we can't afford to buy curtains there though we spend nearly a thousand there.. worse when I call for assistant with my broken blind accessories... he's like say it loudly over the phone asking me to bring the blind and the receipt tomorrow (he stress d tomorrow word) though tomorrow is weekdays, i guess what...I am working in Shah Alam.. btw.. I am just asking whether the sell d parts..
Tewah Management - is there a person I can communicate with privately. I want to discuss how to buy wholesale from you. I have my own registered company.
I satisfied shopping at Tewah Seri Kembangan. their staff are really helpful. no regret on shopping at Tewah since 2006. Happy mood :D
Tewah has totally gotten from bad to WORST! After being a loyal customer of Tewah for 5 years now, I am totally DISAPPOINTED and UPSET over the services and quality of the current set of curtains I just ordered! The new Store Manager whom is supposed to rectify issues, has just called to do more damages by not just insulting the customer but has pushed all blames to TEWAH's OWN tailor, and has even ridiculously asked me to call Tewah's tailor directly because the tailor has damaged the cloth!!! Totally shoving all responsibilities and totally refusing to rectify any issue!Since Tewah made the customer pay for the full price of the curtain before they make the tailoring, when there are problems like now and they don’t even bother to look at, CUSTOMERS ARE FORCED TO ACCEPT THE BAD PRODUCTS!